Refund & Returns Policy

1. What's covered

We will replace, repair or refund items in these cases:

• Defective goods — products that don't match the agreed specification or fail our quality check.
• Damaged in transit — items that arrive broken or damaged.
• Wrong or missing items — you received the wrong product, or part of the order is missing.

2. What's not covered

• Buyer's remorse or change of mind on custom-sourced or produced goods.
• Damage caused after delivery, or by misuse.
• Delays caused by customs, carriers or events outside our control.
• Minor variations inherent to handmade or natural materials, where disclosed.

3. How to make a claim

To help us resolve it quickly, please:

• Contact us at info@moreplus-sourcing.com with your order reference.
• Describe the problem and include clear photos or video of the issue and packaging.
• Raise the claim promptly — ideally within 7 days of delivery for damage or defects, so we can act with the carrier and supplier in time.

4. How we resolve it

Once we've reviewed your claim and evidence, we'll agree the best resolution with you — a replacement, a repair, or a refund of the affected items. Where a return is needed, we'll tell you whether and where to send the goods first.

5. Cancellations & refunds

• Before your parcel ships — you can cancel directly. The amount is refunded to your prepaid wallet within 24 hours, or to your bank account within about 14 days if you prefer.
• After dispatch — cancellation is reviewed case by case, depending on where the parcel is in transit.
• Once delivered to the end customer — the customer's help is needed to arrange the return or refund, and timing depends on the situation.

For approved defect or damage claims, shipping charges are refunded where the fault is ours.

6. Questions

Not sure if your situation is covered? Just ask — email info@moreplus-sourcing.com and we'll help.